FREQUENTLY ASKED QUESTIONS
How far in advance should I start shopping?
Finding your dream wedding dress is a joyful adventure, and we want you to cherish every step of the way! We understand it can also feel a bit overwhelming, which is why we recommend starting your search 10-12 months in advance of your wedding date. This gives you plenty of time to explore stunning styles, try on gorgeous dresses, and find the one that makes you feel absolutely radiant when you slip it on.
Do I need an appointment?
Yes! We are an intimate boutique and specialize in providing a unique experience for our brides. It feels as though you have the space all to yourselves as we host staggered appointments to provide an intimate experience in your private suite. Therefore these appointments are recommended for brides who are serious and ready to purchase their gown. Please use our online scheduler to book an appointment. If you don’t find your preferred day or time available, we highly recommend adding yourself to our waitlist, and we will make every effort to accommodate your request. If you are just looking for inspiration to start, please follow us on our social media @spinabride to see the most accurate event details and latest trends from our designers.
Is there an appointment fee?
The Bridal Trial Booking Fee of $100 is charged at the time of booking. We ask clients to cancel or reschedule 24 hours in advance of an appointment to receive a refund for the appointment fee. Late cancellations and no-show appointments will result in forfeiture of the fee. The appointment fee is refundable with any in-store gown purchase.
As much as we love the idea of having all your friends and family be a part of this special moment, we believe that this time should be as intimate as possible. We’ve found that sometimes too many opinions end up overwhelming the bride’s decision, and we don’t wish stressful shopping upon any of our brides. We advise keeping your appointment to 5 guests so we can comfortably accommodate everyone in our boutique. If you are planning on bringing more than 5 people please email info@spinabride.com so we can help with this request.
How many guests can I bring to my appointment?
While we don’t carry entire collections from each of our designers, we can sometimes have the ability to request particular samples. Please email info@spinabride.com to inquire about a specific style and be sure to check out our trunk shows - your favorite designers’ collections may be coming to our boutique soon!
Do you carry all the gowns on your website?
What is a trunk show?
A trunk show is an exclusive event where a designer will send their new collection for one weekend only. These gowns are often not yet available in stores for purchase. We do not recommend booking trunk shows as a first bridal experience as appointments tend to be shorter and more high pressured. Gown sizing during this time is limited to a US2- US4 with this being the designer’s runway samples. You can see all our upcoming shows on our Events page.
What is the price range of your gowns?
Gowns range from $3,500- $20,000, with the bulk of them being in the $6,000+ price range. We also have select bespoke services from $10,000 - $20,500 We encourage you to refer to our Designer pages to best understand the price ranges of each designer.
What should I bring to my appointment?
We recommend bringing nude undies, spanx, nippies or a strapless bra for the best experience. If you need to organize champagne or flowers etc for your party - that request needs to be submitted to info@spinabride.com during a weekday at least 48 hours prior to the scheduled appointment in order to accommodate the request
Is your boutique pet friendly?
While we all adore our furry friends, we know how important it is to keep our gowns looking their best for every bride. To ensure a pristine experience for everyone, we kindly ask that you refrain from bringing your pets to your appointment.
Is there a cancellation policy?
Yes, we kindly ask that you give us at least 24 hours notice if you need to cancel or re-schedule your visit or you will forfeit the appointment fee. We host private appointments and cannot fill the slots last minute.
What kind of experience should I expect?
We will welcome you with slippers to change into to keep the store clean and your feet comfortable. We will also provide you with water, and if you say “yes to the dress” we will have champagne on hand to celebrate. The duration of each session is 1-hour. Please note that we cannot accept colored beverages as it does not bode well with the white gowns. We look forward to meeting you and learning more about your wedding!
Am I allowed to take photos?
To ensure a smooth and efficient experience for everyone, we kindly ask that our stylists capture photos throughout your visit. This allows you and your loved ones to fully immerse yourselves in the experience and focus on finding the perfect dress while our team ensures every angle and detail are beautifully documented.
Do you offer/include alterations?
While alterations are typically a separate cost from the gown itself, we want to help you achieve the flawless fit you deserve. We have a fantastic network of trusted seamstresses in NYC we'd be happy to recommend. These skilled professionals operate independently, so appointments would need to be scheduled directly with them.
I don’t live in New York, can you ship my gown to me?
Each dress is meticulously packaged in a protective garment bag and sturdy box, and comes with tracking and insurance for peace of mind. To ensure a smooth experience, contact us well in advance for a personalized quote and discuss the best shipping option for your wedding dress.
When are you closed? Our boutique is closed on Tuesdays.
How can I get in touch?
We are a small team and are constantly in appointments. If you have any questions the best method of contact is email. Please email us at info@spinabride.com and we will do our best to answer within 72 hours. Please note our phone line is not managed so the best method of contact is always email!
What sizes do you carry in store ?
Spina Bride works with smaller exclusive designers from all over the world, with this in mind sizing is typically US 6-US 12. There are a select few designers that provide us an extensive selection of gowns that are loaned to us for the season. Keep in mind these styles are runways samples and are sized smaller than the gowns in store.
Is Spina Bride handicap accessible?
Yes! Our SPINA Bride location is handicap accessible.
If you would like to make changes to your appointment, or are running late, we kindly ask that you email us at info@spinabride.com rather than calling. Our team will respond to all emails within 72 hours.
If your request is time-sensitive and you cannot wait for a reply, please fell free to book another appointment. You can also email us at the same address to request a refund for your previous appointment.
To ensure you don't miss important updates like appointment confirmations and reminders, we highly recommend opting into receiving text messages. This will keep you informed every step of the way for your upcoming visits. We can’t wait to see you!